Customer Service
Keystone Dental is proud to have these outstanding professionals as members of our customer service team.
- Jaime L Picariello
- Director U.S. Sales Operations
- Jessica Picariello
- Manager Customer Relations
- Leanne E. Withrow
- Customer Relations Advisor
- Yvonne Atkinson
- Customer Relations Advisor
- Ruthann Ruwet
- Customer Relations Advisor
- Carol Conrad
- Customer Relations Advisor
- Edmund Cashman
- Customer Relations Advisor
- Kathy Straffin
- Customer Relations Advisor
- Lisa Dakak
- Customer Relations Advisor
- Kerry Dillon
- Customer Relations Advisor
- Kayla Bertrand
- Customer Relations Advisor
- Peter Mason
- International Customer Relations Advisor
- Dianne Dumas
- Customer Relations Returns Coordinator
- Carrie Dennehy
- Customer Relations Administrator
Jaime L Picariello
Director U.S. Sales Operations
Jaime started at Keystone in March 2006, as one of the initial employees of the company. She has over 9 years experience in the Dental Field. Prior to Keystone, Mrs. Picariello held positions at Straumann USA, such as Regulatory, Accounting, and Sales Operations. She holds a Bachelor of Science Degree, Cum Laude from Salem State College with a concentration in Finance. She is also a member of the honor society Delta Mu Delta.
Jaime is very excited to be a part of an innovative and technology driven company. Her main focus is to create a phenomenal customer experience, a technical savvy customer service team, and most importantly joy to every patient experience.
Jessica Picariello
Manager Customer Relations
Jessica has been employed with Keystone Dental, Inc. since August 2006. She comes to us with more than 5 years of customer service experience. Jessica received a Bachelor of Science Degree in Business Administration, with a concentration in Management and a minor in Economics from Merrimack College.
Jessica strives to provide superior customer service and exceed customer expectations each and every day.
Leanne E. Withrow
Customer Relations Advisor
Before joining the Keystone Dental team, Leanne was the Fitness Manager at the Boston Sports Club for 3 years. Her certifications in the Exercise Science industry are ACSM, AFAA and SPINN®. She has been with Keystone Dental since January 2008. During her free time she enjoys water skiing, running, ice skating, kayaking, downhill skiing and spending time with friends and family.
Leanne has a Bachelor of Science degree from Salem State College. She was on the Dean’s List for 6 semesters and graduated Cum Laude.
Yvonne Atkinson
Customer Relations Advisor
Yvonne is a qualified customer service specialist with many years under her belt. She prides herself on her caring and professional nature and is very dedicated to providing personalized customer care to each of our clients.
Yvonne has been a Keystone employee since January 2008 and looks forward to continued success and a bright future with her Keystone family.
Ruthann Ruwet
Customer Relations Advisor
Ruthann has been employed as a customer relations advisor at Keystone Dental since March of 2008. She graduated with a Bachelor’s Degree in Retail Merchandising from Lasell College in Newton, MA in 2004. Ruthann comes to Keystone with 5 years of customer service and administrative support experience.
Carol Conrad
Customer Relations Advisor
Carol has been employed at Keystone Dental since July of 2008. She is a highly qualified Customer Service Specialist with a strong and diverse background and extensive training in professional development.
Ms. Conrad has previously held positions in Human Resources, Purchasing and of course, her favorite, Customer Service. She prides herself on integrity, honesty, and dependability both professionally and personally. Carol loves spending time with family and friends and enjoys travel, historical fiction and everything Italian.
Edmund Cashman
Customer Relations Advisor
Edmund has been a Customer Service Rep for Keystone Dental since August of 2008. Mr. Cashman has three years of experience providing customer support for varied companies. In addition he provides additional support for our Spanish speaking clients, as our only bilingual representative. He has acquired a strong and varied background in the area of Customer Service over the years.
Kathy Straffin
Customer Relations Advisor
Kathy has been employed as a Customer Relations Advisor at Keystone Dental, Inc. since March 2008. For 3 years prior to joining Keystone, she was working in a dental office as an office manager. Kathy graduated from The University of Massachusetts Lowell with a Bachelor of Science Degree in Business Administration with a dual concentration in Management and Marketing.
Lisa Dakak
Customer Relations Advisor
Lisa has been employed with Keystone Dental since March of 2010. As a member of Customer Service, Lisa is excited to contribute her skills to the team and help provide clients with the highest quality of service and support. She has over 2 years of experience in the customer service field, supplemented by a background in Administration and Medical Devices. In her spare time she enjoys walking, reading, cooking, and visits with her family.
Kerry Dillon
Customer Relations Advisor
Kerry has been employed as a Customer Relations Advisor at Keystone Dental since May of 2011. She has had a wide variety of experience in customer service including the front desk at the Holiday Inn. Kerry graduated from Keene State College in New Hampshire in May 2009 with a Bachelor of Arts degree in Psychology.
Kayla Bertrand
Customer Relations Advisor
Kayla has been employed with Keystone Dental since April of 2011. She graduated with a Bachelor of Science Degree with a concentration in Marketing from Nichols College in 2009. Kayla brings over a year of prior customer service experience and is excited to be a new member of the Keystone Dental family.
Peter Mason
International Customer Relations Advisor
Peter joined Keystone Dental in December of 2008 after spending over 5 years working as a portfolio manager in Boston for a small financial firm. Peter graduated from Providence College in 2002 with a B.S. in Marketing. In his position at Keystone Dental, Peter facilitates the global markets working with the Manufacturing, Shipping & Receiving, Finance and Regulatory Affairs Departments. While his experience in the industry is continually expanding, Peter brings to the job a mentality that leaves international customers esthetically pleased with punctual service, detail orientation and overall dedication in doing the job right. Outside of Keystone, Peter enjoys playing and watching sports and traveling.
Dianne Dumas
Customer Relations Returns Coordinator
Dianne joined Keystone Dental in September of 2008. Since that time, Dianne has been responsible for providing customer support for returns and warranties. She has over twenty years of customer service and management experience. Her background includes development of training course material and classroom training of customer service procedures and computer systems.
Carrie Dennehy
Customer Relations Administrator
Carrie joined the Keystone team in October 2008 after moving back home to the East Coast from Washington State. She holds a bachelor’s degree in English from St. Francis Xavier University and has been working in the customer service field for over five years now. In her position at Keystone, she supports the Customer Relations Team and the Sales Force to ensure the highest level of service to our customers. Outside of Keystone, Carrie can usually be found honing her artistic side through painting, photography and writing.